At GiftsFIRST.com, customer satisfaction is our main concern. That is why we offer a 100% satisfaction guarantee on all the products we sell. We believe so strongly in this statement that we don’t just say it, we prove it in everything we do, and our return policy is no exception.

If for any reason you are not completely satisfied with your purchase, please contact our Customer Service Department by e-mail at customerservice@giftsfirst.com or call us at 1-810-919-1285. Our Customer Service Department is available for your assistance Monday-Friday, 8 a.m. to 5 p.m., Eastern Standard Time. To ensure your satisfaction, they will be happy to assist you!

If a return is requested, a customer service representative will issue a Return Merchandise Authorization (RMA) code number. This code is provided to ensure that your request is handled and processed both quickly and efficiently. Therefore, it is important that this number be printed on the outside of the package being returned. This will expedite the process and allow us to correct the problem more efficiently.

If you receive a damaged item, please contact our Customer Service Department immediately. They will record the necessary information and your replacement item will be resent immediately. Since customer satisfaction is our main concern, you can rest assured that if a problem arises, we will rectify it immediately. Because at GiftsFIRST.com, we not only want to meet your needs, but exceed you expectations.

When returning merchandise, please send the returned items back in the original package, with the RMA number marked clearly on the outside of the box. Please include your order ID number and your desired resolution. The returned items should be shipped prepaid to the following address:

For your convenience, a credit or exchange will be issued on all merchandise returned within 30 days of the original shipping date. If a credit is requested, upon receipt of the returned merchandise, we will issue a full credit against the credit card used to make the purchase.

If you prefer to exchange an item, please select a replacement gift of equal or lesser value prior to returning the merchandise. Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement gift. This credit will be issued against the credit card used to place the original order. The cost for shipping the new item will be the responsibility of the cardholder.

For your security, please ship all returned merchandise through an insured carrier like UPS or Federal Express. We want to ensure your safety, as GiftsFIRST.com is not responsible for any items being returned that are lost or damaged.

Please note that if an error was made on our part when fulfilling your order or if the product arrived in an unsatisfactory condition, you will receive a full credit for the original shipping costs. We look forward to your continuing patronage and your complete satisfaction!

Select a product category